Shipping policy

Shipping Policy

Thank you for choosing HiBrush for your online shopping needs. We aim to provide you with a seamless and reliable shipping experience. This Shipping Policy outlines important information regarding our shipping methods, delivery times, charges, and other relevant details.


Shipping Methods and Carriers

  1. We offer various shipping methods to accommodate different delivery needs. The available options will be presented during the checkout process.
  2. We work with reputable shipping carriers to ensure safe and timely delivery of your orders. The specific carrier utilized may vary depending on factors such as destination, package size, and service availability.


Order Processing Time

  1. After placing an order, please allow 1-2 business days for order processing and fulfillment. This period may vary depending on product availability, order volume, or any customization requirements.
  2. Please note that orders placed on weekends, public holidays, or during peak seasons may experience additional processing time.


Shipping Time and Delivery

1. Once your order has been processed and shipped, the estimated shipping time will depend on the shipping method chosen and the destination address.

2. Please note that the estimated shipping time is provided by the carrier and is not guaranteed. External factors such as weather conditions, customs clearance, or unforeseen delays may affect the actual delivery time.

3. We will provide you with a tracking number as soon as your order has been shipped. You can use this number to track the progress on the [Business name] website.



Shipping Charges

1. Shipping charges are calculated based on several factors, including the shipping method selected, package weight, dimensions, and destination.

2. The shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

3. Please note that additional fees, such as customs duties or import taxes, may apply for international orders. These fees are the responsibility of the recipient and are not included in the shipping charges paid at the time of purchase.


Address Accuracy and Re-shipments

1. It is essential to provide accurate and complete shipping address information when placing an order. We cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.

2. If a package is returned to us due to an incorrect address or delivery failure, we will contact you to arrange for a reshipment. Additional shipping charges may apply in such cases.


Order Tracking and Support

1. You can track the status of your order using the provided tracking number on HiBrush website.

2. For any questions, concerns, or assistance regarding your shipment, please contact our customer support team support@hibrushteeth.com. We are here to provide you with the necessary support and resolve any issues that may arise during the shipping process.


We recommend reviewing this Shipping Policy carefully before placing your order. By making a purchase on our website, you acknowledge and agree to comply with the terms and conditions outlined in this policy. 


If you have any questions please feel free to ask our customer support team support@hibrushteeth.com