Refund policy
Return Policy
Thank you for choosing HiBrush for your online shopping needs. We strive to provide you with high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return a purchase. This Return Policy outlines the guidelines and procedures for returning items purchased from our online store.
Eligibility for Returns
1. To be eligible for a return, the item must be purchased directly from HiBrush online store. We do not accept returns for products purchased from third-party sellers or other retail locations.
2. Only items that are unused, in their original condition, and with all original tags, labels, and packaging intact are eligible for return. Please ensure that the items are in the same condition as when you received them.
Return Period
1. We have a 30 calendar days return policy from the date of delivery to initiate a return request.
2. After 30 calendar days, we are unable to accept returns or process any refund requests.
Return Process
1. To initiate a return, please contact our customer support team via email support@hibrushteeth.com, through our online contact form. For return provide the following details:
- Order number
- Item you wish to return
- Reason for return [Optional]
2. Our customer support team will review your request and provide you with further instructions within 2-4 business days.
3. Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.
4. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method and purchasing shipping insurance for the item.
5. You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect item sent).
Refunds
1. Upon receiving the returned item, our team will inspect them to ensure they meet the return eligibility criteria mentioned in Section 1.
2. If the returned item meets the eligibility criteria, we will process the refund within 3-4 business days. The refund will be issued in the original form of payment used for the purchase.
3. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
Exchanges
1. We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item separately.
Damaged or Defective Items
1. If you receive a damaged or defective item, please contact our customer support team within 1-3 calendar days of receiving the product. We may require you to provide photographs or additional information to assess the issue.
2. Upon verification, we will process a refund, including any applicable shipping charges.
Customer Support
1. For any questions, concerns, or assistance regarding returns, refunds, or exchanges, please reach out to our customer support team support@hibrushteeth.com. We are here to help and provide a satisfactory resolution :)
